4. Cancellation; Refunds.
Cancellations must be submitted in the client portal via the request cancellation link. All cancellations must be (7) Days prior to service renewal date. Requests for refunds are governed by our Money back Guarantee which is 30 days for Virtual Servers (Xen / OpenVZ) and 7 Days for Dedicated Servers. Refunds are limited to one (1) refund request per customer account.