aws的saving plan重复下了两单 怎么取消一单

mjj没jj

联系了客服 英语不太行看不太明白

AWS is able to offer extremely low prices on Savings Plans because of the commitment a customer makes to drive up resource utilization. This in turn reduces our cost, and we pass that cost reduction on to customers.

While Savings Plans normally can't be canceled, as they have a fixed contract term when purchased, the Service Teams are sometimes able to approve an exception. I will be happy to reach out to the service teams and advocate on your behalf to see if they would be willing to agree to an exception to our Saving Plans terms.
下午5:40


To advocate on your behalf to the Savings Plan service team to approve an exception to the terms, they would require more business use case on why you would like to cancel the resource in a below format.

SP ID you'd like to cancel:
Use Case:
Just now

Kindly revert to the case with this information, I will reach out to the Savings plans team for further assistance on this case.

I really appreciate your understanding.
下午5:41


I don't mean to rush this conversation, but we've been idle for two minutes. I want to make sure our chat is still connected. If you aren't able to respond in two minutes, this chat will close.
下午5:44

Saving Plan ID: d700076e-da11-4b35-9633-748a88e0ac8a
Use Case: In my case, there was a mistake in the operation and there were duplicate orders
下午5:45

Kindly send this as written request thru case.

This is a small protocol before we proceed with raising a cancellation request.
下午5:46

Do Ｉneed to do anything
下午5:49

I don't think so. I have to advocate on behalf of you to the financial team and Savings plan (SP) team.
The decision is purely on the SP team's side.
SP team will take some time to review, and to come up with the decision.

Was the email sent?
下午5:51

I have not received any ｅmail
下午5:53

No, I am requesting you to send as an email correspondence thru the case.
Link to this case: https://console.aws.amazon.com/support/home#/case/?displayId=10990652161&language=en

Please open this link and update the SP ID and Use case there.
下午5:54


I don't mean to rush this conversation, but we've been idle for two minutes. I want to make sure our chat is still connected. If you aren't able to respond in two minutes, this chat will close.
下午5:56


    Since we've been idle for two minutes, I'll need to disconnect this chat.
     
    Should you have any other questions, please feel free to update the case, and an agent will be happy to assist you further.