We would like to inform you that we have contacted our financial team and received confirmation that VAT exemptions are only available to business accounts.
As your account was created as an individual account, the VAT exemption cannot be applied.
If your account is to be used for professional purposes, we invite you to modify the data using your Customer Panel:
And to send us the company registration documents in response to this ticket. Otherwise, it will not be possible for the VAT exemption to be confirmed for your account.
To reply, please go directly to your support request CS8617502 using the “Action” button. In the event of rejection, you will also be asked to provide us with further information.
Please note that if you do not reply within the next 7 days, this request will be automatically closed.